Copilot
A dashboard of open support tickets by age, from our helpdesk CSV export. Flag anything waiting more than 3 days.
Built Support Queue: open tickets by age and priority, a count per assignee, opened vs closed by day and the oldest tickets, with CSV import.
Who has the most old tickets?
Priya has 6 of the 14 tickets older than 3 days, and 4 of those are Billing. Marco has 3, Dana and Tom have 2 each. #4746 has no assignee and no reply yet.
Add an SLA column and a filter by assignee.
Here's what I'll change:
• Oldest open tickets gets a First reply SLA column: breached past 24 h, or 4 h for Urgent.
• An Assignee filter above the charts, applied to every panel.
Nothing else changes.
Apply this change?
Estimated costOn your Claude Code plan
Estimated tokens~31K
Estimated time~4 minutes
Steps1
A rough estimate from typical usage, not a guaranteed cost. Actual spend may vary.
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